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Coming soonFrequently Asked Questions
How do I get a license key?
Sign up for an account on our website. Once logged in, navigate to the License section in your dashboard to view or generate your license key.
The extension is not detecting my orders
Make sure you are on the Etsy orders page (etsy.com/your/orders) and that you are logged into your Etsy account. Try refreshing the page and reopening the extension.
How do I set up Google Sheets integration?
Go to your shop settings in the web dashboard, enter your Google Apps Script URL, and save. The extension will then sync orders to both the web dashboard and your Google Sheet.
Can I use the extension with multiple Etsy shops?
Yes! The extension supports multiple shops. Each shop will be automatically detected when you visit its orders page on Etsy.
My sync failed. What should I do?
Check your internet connection and verify your license key is valid. If the problem persists, try logging out and back in to the extension.
How do I set up MangoTeePrints or BurgerPrints?
For MangoTeePrints: save your API key in Settings, then enable the per-shop toggle on the Shops page. For BurgerPrints: click Connect to BurgerPrints on each shop card and enter the API key (there is no global Settings config).
What is the Designs library for?
The Designs page stores reusable product templates (files, mockups, Design SKU) that you save during fulfillment sync. Pick them from the Saved designs tab on future syncs instead of re-uploading every time.
When do customers appear on the Customers page?
Customers are created automatically when you sync orders from Etsy. They show up on the Customers page with order counts, shop links, and geographic stats after your first successful sync.
How do I export Analytics data?
Open the Analytics page, set your filters (shop, date range, etc.), then use the Export action. The CSV reflects the current filter scope.
A staff member cannot sync orders to fulfillment. Why?
Check three things: they are on the shop team with the FULFILLER role (or a role with syncToProvider enabled in Settings), the provider is configured (API key in Settings or on the shop card for BurgerPrints), and they have refreshed after permission changes.